A saved status video won't play — causes and fixes
Black screen, "can't play this video", or sound with no picture. What goes wrong with saved status videos and how to fix each case.
troubleshooting
15 posts
Fix the Status Saver folder permission prompt
Why Android sometimes forgets the WhatsApp statuses folder permission, and how to grant it correctly the first time.
Why a status saver shows old statuses (or misses new ones)
Refresh timing, WhatsApp's cleanup schedule and the media cache explain why the list doesn't always match what you just watched.
Statuses stopped showing after a WhatsApp or Android update
Updates can move folders and reset permissions. The three things to check after an update breaks status saving.
WhatsApp Web statuses not loading? 5 fixes
Spinning rings, black screens and blank Status tabs on WhatsApp Web — the usual causes, cheapest fix first.
How to save WhatsApp Business statuses
WhatsApp Business keeps statuses in a completely separate folder. If you use both apps, granting one folder covers half your statuses.
You saved a status but can't find it in your gallery
The file is almost certainly there. Three reasons it isn't showing, and how to make it appear.
WhatsApp statuses not showing in a status saver?
An empty status saver is almost never a broken app. The causes, in the order to check them, with the exact folder paths for every Android version.
Can you recover a WhatsApp status after 24 hours?
An honest answer: not from your phone. Here is what actually happens at expiry, and the one thing that does work.
WhatsApp status won't load or download — what to check
Statuses stuck on a spinner, or showing a grey box. Six causes in the order worth checking them.
Status video plays with no sound — the usual causes
Five reasons, and the first one accounts for most of them. Worth checking in this order.
Dual WhatsApp, cloned apps, and where their statuses go
Second-space and app-cloning features put statuses somewhere a status saver often cannot reach. Why, and what to do.